When you receive our item:

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1. Please unpack all the items to check if everything is included and is in good condition. We tend to pack the parcel as small as possible to facilitate delivery, so sometimes one item may be put inside another item. 
2. If everything is fine, this marks the end of the transaction. We will appreciate it if you would leave us a positive feedback, and we will return the courtesy by doing the same. 
3. If you have unpacked all the items, and still could not find all the items that you have ordered, please bear it in mind first. Then please check all the items to see if they work.  
4. Email us for any missing item(s) and faulty item(s). Remember to include all the necessary information: 
   • your eBay ID
   • item no.
   • description of the problem
   • picture(s) showing the problem (if this will not cause you too much trouble)
   • your wish on how to solve the problem
5. We aim to reply emails within 12 hours (not guaranteed for non-working days, though we usually respond to emails even on non-working days). If you do not hear from us after 12 hours since your first email, please try to email us again via eBay "Contact Seller".   
6. All the problems must be reported to us first by email before you do anything including leaving neutral/negative feedback or returning the parcel to us.